Terms & Conditions
Helia True Health Ltd
Please read the terms and conditions carefully. By using www.helia.co.nz you are agreeing to the terms and conditions laid out below. Our legal business name is True Health Ltd. trading as Helia. We are a New Zealand owned business and our place of business is Waipukurau, Hawkes Bay, New Zealand.
Purchases and deliveries
We aim to deliver speedily, however we do not guarantee a set delivery time. We are not liable for any mis-deliveries due to incorrect addresses being provided. We reserve the right to accept or refuse orders for any reason.
We can't absolutely guarantee supply of all products listed due to possible factors out of our control. We will notify you if one of our products is delayed or out of stock and offer you the options of a refund if we won't be able to supply the product in a reasonable time frame.
"We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy."
Credit Card payments
Payments are processed through the secure DPS Payment Express system. Paypal payments are processed through Paypal Express Check Out system. No credit card information is stored by us and we are PCI compliant.
If you are unhappy with any of our products please notify us by email within 3 days of delivery, so we can come to the best resolution for you. If the issue cannot be resolved and we can't deliver a replacement item we will credit or refund the payment.
We try to guarantee the accuracy of all information in this website however this website is provided on an "as is" and "as available" basis without any endorsement or representation made and we make no warrantees of any kind in relation to the HELIA website. We make no warranty that the HELIA site will operate on your computer free from errors with no loss of information when transmitting data through the website or server. All information on this site can be changed at any time without notification. HELIA offers no warranty that the use of this site will not result in the "infection" of computers with internet based contamination such as, but not restricted to viruses or "Trojan Worms". HELIA reserves the right at any time, without notice to modify, suspend or terminate operation of this site, block users from accessing the site or to interrupt the operation of the site.
Limitation of Liability
Except where prohibited by law HELIA will not be liable for any indirect, consequential, exemplary, incidental or punitive damages
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the NZ Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Personal and password details
You are entirely responsible for maintaining the confidentiality of your personal details at all times, including credit card and any personal account details. You agree to notify HELIA immediately of any discretion or unauthorised use of your personal details. You assume total responsibility for the use of this site.
Delivery and delivery charges
Prices for goods and services stated on our website are exclusive of any applicable delivery charges. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket. We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.
All prices are shown in New Zealand Dollars and are inclusive of any NZ Goods and Services Tax ("GST") for parcels sent to New Zealand addresses. Prices are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.
An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.
We accept the following credit cards:
Visa & MasterCard & Paypal
Applicable law and jurisdiction
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.
Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.helia.co.nz
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.
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